Referring customers to supervisors or specialists as needed.Checking on the status of customer accounts.Identifying the cause for interruptions in service.Helping customers resolve service issues.
Following scripted conversations for routine caller needs.Listening to and resolving customer complaints.Giving customers detailed information on products and services.However, this is often an entry-level job where new representatives can learn about a business’s products and services on the job. A representative for a pharmaceutical company will be able to assist customers more effectively with a sound understanding of the products that the company produces. It helps greatly for these representatives to have a thorough understanding of the industry they’re working in. It’s important for these individuals to maintain a friendly demeanor with a flexible approach to problem solving.
The representative might check the status of a shipment to provide a better estimated arrival time or assist the customer with the return of an unsatisfactory product.Ĭustomer service representatives will typically assist with many different customer requests throughout the day. In many instances, customer service representatives are responsible for resolving customer concerns and complaints. They may perform a variety of duties, from taking orders to checking the status of a shipment. What is a Customer Service RepresentativeĬustomer service representatives are responsible for interacting directly with customers who reach out to the company for assistance. If this sounds like you, a career as a customer service representative may be the perfect fit. Do you consider yourself a natural people person who enjoys making connections with others? Are you happiest when you can spend your day engaged in conversation with others? Perhaps you have outstanding problem solving skills, or are often turned to as a mediator among your friends and family members.
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